> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anumaan.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & Troubleshooting

> Common questions and solutions for anumaan bot

## Getting Started

<AccordionGroup>
  <Accordion title="How do I start using the bot?">
    1. Open Telegram and search for `@anumaan_bot`
    2. Send `/start` command
    3. Choose to create new wallet or import existing
    4. Fund your wallet with USDC
    5. Start trading from alerts!

    [Full guide →](/getting-started)
  </Accordion>

  <Accordion title="Do I need crypto experience?">
    No! The bot is designed for beginners:

    * Simple wallet creation
    * One-click trading
    * Guided process
    * Help always available

    However, understanding basic prediction markets helps.
  </Accordion>

  <Accordion title="Is the bot free to use?">
    **Basic features**: Free

    * Wallet management
    * Copy trading
    * Basic functionality

    **Insider Access**: \$50 one-time fee

    * Premium alerts
    * Whale trades
    * One-click trading from alerts

    [Learn more →](/insider/overview)
  </Accordion>

  <Accordion title="What is the minimum to start?">
    **Minimum deposit**: $1 USDC     **Recommended start**: $10-50 USDC
    **Comfortable trading**: \$100+ USDC

    Start small and scale up as you learn!
  </Accordion>
</AccordionGroup>

## Wallet Issues

<AccordionGroup>
  <Accordion title="I can't create a wallet">
    **Try these steps**:

    1. Use `/start` command again
    2. Ensure you're in private chat (not group)
    3. Check bot isn't blocked
    4. Wait 30 seconds and retry
    5. Restart Telegram app

    Still stuck? Contact support with screenshot.
  </Accordion>

  <Accordion title="My balance shows $0 after depositing">
    **Common causes**:

    **Wrong network**:

    * Must use Polygon network for direct deposits
    * Check you didn't send on Ethereum mainnet

    **Wrong token**:

    * Must be USDC (not USDT, DAI, etc.)
    * Check transaction on PolygonScan

    **Still processing**:

    * Wait 1-2 minutes for Polygon confirmation
    * Use `/balance` to refresh

    **Wrong address**:

    * Verify you sent to correct wallet address
    * Check address from `/wallet` matches

    [Funding guide →](/wallet/funding)
  </Accordion>

  <Accordion title="How do I recover my wallet?">
    **If you lose Telegram access**:

    * Your wallet is linked to your Telegram ID
    * Regain Telegram access to regain wallet access
    * Enable 2FA on Telegram to prevent loss

    **Exporting wallet**:

    * Contact support for export options
    * Your wallet is a standard Polygon wallet
    * Can be used with MetaMask, etc.

    ⚠️ We don't store private keys - can't recover if both Telegram access AND backup are lost!
  </Accordion>

  <Accordion title="Can I use the same wallet on multiple devices?">
    Yes! Your wallet is linked to your Telegram account.

    * Works on any device with your Telegram
    * Same wallet, same balance
    * Seamless sync across devices
  </Accordion>
</AccordionGroup>

## Trading Problems

<AccordionGroup>
  <Accordion title="Trade button not working">
    **Quick fixes**:

    1. Ensure you're clicking in Insider group (if applicable)
    2. Check you have sufficient balance
    3. Verify market is still open
    4. Try again in 30 seconds
    5. Use `/wallet` to check balance

    **If button redirects but no response**:

    * Check bot isn't blocked in settings
    * Start new chat with bot
    * Try `/trade` command to access pending trade from alert click
  </Accordion>

  <Accordion title="Insufficient balance error but I have funds">
    **Check these**:

    * Balance shows in USDC (not POL tokens)
    * Funds confirmed on Polygon network
    * Not just pending deposit
    * Decimal amounts may round differently

    Use `/balance` to see exact available amount.
  </Accordion>

  <Accordion title="Trade executed at different price than shown">
    This is normal - **price slippage**:

    * Prices change in real-time
    * Alert shows price at that moment
    * Execution uses current price
    * Fast-moving markets = more slippage

    Bot always shows final price before confirming.
  </Accordion>

  <Accordion title="Can't close a position">
    **Possible reasons**:

    **Market closed**:

    * Already resolved
    * Check if event happened
    * Payout may be automatic

    **Low liquidity**:

    * No buyers at current price
    * Try again later
    * May need to accept lower price

    **Technical issue**:

    * Wait 5 minutes and retry
    * Check `/positions` to verify
    * Contact support if persists
  </Accordion>

  <Accordion title="Where did my position go?">
    **Market resolved**:

    * Check if event concluded
    * Winning shares → USDC in wallet
    * Losing shares → worthless
    * Check `/balance` for payout

    **Still active**:

    * Use `/positions` to view
    * May be on different page (pagination)
    * Filter might be hiding it

    **Transaction failed**:

    * Check confirmation message
    * Balance should be unchanged
    * Try trade again
  </Accordion>
</AccordionGroup>

## Copy Trading

<AccordionGroup>
  <Accordion title="Copy trade not executing">
    **Check these settings**:

    1. Subscription is active (not paused)
    2. Sufficient balance available
    3. Trade meets your min/max limits
    4. Copy buys is enabled
    5. Wallet address is correct

    Use `/copytrade` to verify settings.

    [Copy trade guide →](/copy-trade/managing-copy-trades)
  </Accordion>

  <Accordion title="Too many copy trades at once">
    **Solutions**:

    * Pause some subscriptions
    * Increase minimum trade size
    * Lower multipliers
    * Set lower max trade sizes
    * Keep more balance reserved

    Balance your exposure across traders.
  </Accordion>

  <Accordion title="How do I stop copying a trader?">
    1. Use `/copytrade` command
    2. Click "My Subscriptions"
    3. Select the trader
    4. Click "Pause" (temporary) or "Delete" (permanent)

    Existing positions remain open - close manually if desired.
  </Accordion>

  <Accordion title="Trader I'm copying stopped trading">
    **What to do**:

    * Check their wallet on PolygonScan
    * Wait 1-2 weeks before deciding
    * Consider pausing subscription
    * Look for alternative traders
    * Delete if inactive for 1+ month

    Trader inactivity is normal sometimes.
  </Accordion>
</AccordionGroup>

## Insider Access

<AccordionGroup>
  <Accordion title="Payment not verifying">
    **Checklist**:

    * Used Solana network (not Ethereum!)
    * Sent USDC (not another token)
    * Sent correct amount (\$29.99 or discounted)
    * Copied full transaction signature
    * Waited 5 minutes for confirmation

    Still failing? Contact support with tx hash.

    [Subscription guide →](/insider/subscription)
  </Accordion>

  <Accordion title="Invite link not working">
    **Common issues**:

    **Already used**:

    * Links work only once
    * Contact support for new link

    **Expired**:

    * Use within 24 hours
    * Request new link from support

    **Wrong account**:

    * Must use same Telegram as payment
    * Can't transfer to different account
  </Accordion>

  <Accordion title="Not receiving alerts">
    **Verify**:

    * You're in the Insider group
    * Group notifications are enabled
    * Not muted in Telegram settings
    * Bot hasn't been removed from group

    **Check subscription**:

    * Use `/subscribe` to see status
    * May have expired (30 days)
    * Renew if needed
  </Accordion>

  <Accordion title="How do I cancel subscription?">
    **No auto-renewal**:

    * Subscriptions are month-to-month
    * Simply don't renew when it expires
    * You'll be removed from group automatically
    * No cancellation needed

    **Want to stop immediately**:

    * No refunds after first 7 days typically
    * Leave group if you want
    * Won't be charged again
  </Accordion>
</AccordionGroup>

## Referrals

<AccordionGroup>
  <Accordion title="Where is my referral code?">
    Get your code:

    ```bash theme={null}
    /referral
    ```

    **Requirements**:

    * Must have active Insider subscription
    * Code appears after subscribing
    * Format: REF\_XXXXXX

    [Referral guide →](/referral/overview)
  </Accordion>

  <Accordion title="Referral credit not showing">
    **Wait period**: 24-48 hours after friend's payment

    **Check**:

    * Friend actually completed payment
    * Used your code correctly
    * Wasn't already subscribed
    * Payment wasn't refunded

    Still missing after 48h? Contact support.
  </Accordion>

  <Accordion title="Can I refer myself?">
    No! Self-referrals are:

    * Against terms of service
    * Automatically detected
    * Result in ban and lost credits

    Only refer genuine friends/users.
  </Accordion>

  <Accordion title="How do I cash out referral credits?">
    **Using credits**:

    * Auto-apply to renewals
    * Reduces your subscription cost
    * Keep earning for free subscriptions

    **Cash out**:

    * Usually requires \$50+ balance
    * Request via `/referral` command
    * Receive as USDC to wallet
    * Check current terms for details
  </Accordion>
</AccordionGroup>

## Technical Issues

<AccordionGroup>
  <Accordion title="Bot not responding">
    **Quick fixes**:

    1. Wait 30-60 seconds (may be processing)
    2. Send any command (like `/help`)
    3. Restart Telegram app
    4. Clear Telegram cache
    5. Try on different device

    **Still unresponsive**:

    * Check bot isn't blocked
    * Verify internet connection
    * Bot may be under maintenance (rare)
    * Contact support via other channels
  </Accordion>

  <Accordion title="Commands not working">
    **Ensure**:

    * In private chat (not group)
    * Using forward slash: `/command`
    * Spelling is correct
    * No extra spaces

    **Try**:

    * `/help` to see all commands
    * Restart conversation with `/start`
    * Use buttons instead of commands
  </Accordion>

  <Accordion title="Getting error messages">
    **Common errors**:

    **"User not found"**:

    * Use `/start` to create account
    * Ensure you're the one messaging

    **"Wallet not found"**:

    * Create wallet with `/start`
    * May have been reset (contact support)

    **"Network error"**:

    * Check your internet
    * Try again in 1 minute
    * May be temporary issue

    Screenshot error and contact support if persists.
  </Accordion>

  <Accordion title="Transaction taking too long">
    **Typical times**:

    * Polygon deposit: 30-60 seconds
    * Trade execution: 5-15 seconds
    * Position close: 5-15 seconds
    * Ethereum bridge: 5-15 minutes

    **If stuck**:

    * Check transaction on PolygonScan
    * Verify wallet address was correct
    * Wait up to 30 minutes for bridges
    * Contact support with tx hash after 1 hour
  </Accordion>
</AccordionGroup>

## Security & Safety

<AccordionGroup>
  <Accordion title="Is my money safe?">
    **Security measures**:

    * Private keys never stored in database
    * Encrypted wallet management
    * Secure enclave operations
    * No access to your keys

    **Best practices**:

    * Enable Telegram 2FA
    * Don't share account access
    * Keep device secure
    * Start with small amounts

    [Security guide →](/wallet/overview#security-best-practices)
  </Accordion>

  <Accordion title="How do I verify this is the official bot?">
    **Official bot username**: `@anumaan_bot`

    **Verify**:

    * Check username exactly
    * Look for verified badge (if available)
    * Confirm via official website
    * Check official social media

    ⚠️ Scammers create fake bots with similar names!
  </Accordion>

  <Accordion title="Someone asked for my private key">
    **NEVER SHARE**:

    * Private keys
    * Seed phrases
    * Telegram password
    * 2FA codes

    **Official bot**:

    * Only asks for private key during wallet import
    * Only in private chat
    * Never in groups
    * Never again after import

    If asked elsewhere → SCAM!
  </Accordion>

  <Accordion title="I think my account was compromised">
    **Immediate actions**:

    1. Change Telegram password
    2. Enable 2FA if not enabled
    3. Check `/balance` for unusual activity
    4. Review `/positions` for unauthorized trades
    5. Contact support immediately
    6. Consider moving funds to new wallet

    **Prevention**:

    * Never share account access
    * Use strong passwords
    * Enable 2FA
    * Don't click suspicious links
  </Accordion>
</AccordionGroup>

## Account Management

<AccordionGroup>
  <Accordion title="How do I delete my account?">
    **To stop using**:

    * Simply stop using the bot
    * Withdraw your funds first
    * Account becomes inactive

    **Full deletion**:

    * Contact support for account deletion
    * Provide Telegram ID
    * Confirm you've withdrawn funds
    * Cannot be undone
  </Accordion>

  <Accordion title="Can I have multiple accounts?">
    **Policy**:

    * One account per Telegram user
    * Multiple accounts may violate ToS
    * Especially for referral abuse

    **Need separate wallets**:

    * Use one bot account
    * Can import multiple wallets
    * Or use different services
  </Accordion>

  <Accordion title="How do I change my registered phone/email?">
    Account is tied to Telegram ID:

    * Change in Telegram settings
    * Bot follows your Telegram account
    * No separate registration needed

    Changing Telegram phone = same bot account.
  </Accordion>
</AccordionGroup>

## Getting Help

### Support Channels

**In-Bot Help**:

```bash theme={null}
/help
```

Shows all commands and quick info.

**Community Support**:

* Telegram community group
* Discord server
* Twitter/X (@handle)

**Direct Support**:

* Contact: [@anumaan\_bot](https://t.me/anumaan_bot)
* Email: [support@example.com](mailto:support@example.com)
* Response time: Usually \< 24 hours

### When Contacting Support

**Include**:

* Your Telegram username
* Clear description of issue
* Screenshots if relevant
* Transaction hash (if applicable)
* Steps you've tried
* Device/platform info

**Don't share**:

* Private keys
* Seed phrases
* Telegram password

### Emergency Situations

**Urgent issues**:

* Suspected hack: Contact immediately
* Large funds at risk: Priority support
* Bot critical error: Report ASAP

**Non-urgent**:

* General questions: Use FAQ first
* Feature requests: Use feedback form
* Minor bugs: Report when convenient

## Still Need Help?

<CardGroup cols={2}>
  <Card title="Getting Started" icon="rocket" href="/getting-started">
    Complete setup guide
  </Card>

  <Card title="Wallet Help" icon="wallet" href="/wallet/overview">
    Wallet management guide
  </Card>

  <Card title="Trading Guide" icon="chart-line" href="/trading/overview">
    Learn to trade
  </Card>

  <Card title="Contact Support" icon="headset">
    [@anumaan\_bot](https://t.me/anumaan_bot)
  </Card>
</CardGroup>

***

**Can't find your answer?** Contact support: [@anumaan\_bot](https://t.me/anumaan_bot)